Monthly Archives: March 2014

Tone’s Pink Peony and Rose Oil Body Wash

FTC Disclaimer

I am a BzzAgent, and I received Tone’s Pink Peony and Rose Oil Body Wash from BzzAgent.com for free in exchange for an honest and unbiased review.

 This blog post contains affiliate links (e.g., to Amazon, eBay, etc.), which means that if you click on one of the product links and place an order, I’ll receive a small commission. This helps support my blog and allows me to continue to create content like this.

Thank you for your support!

Tone Moisturizing Body Wash Petal Soft  - Pink Peony and Rose Oil -  18 OZ

Are you short on time but still need some personal pampering? Or, maybe you’re just missing a little joie de vivre? Well, close your eyes and get transported to paradise. Tone’s new line of body washes will invigorate your soul and leave your skin feeling luxuriously smooth and soft.

I’ve never used any of the Tone® moisturizing body washes. This was my first one. I didn’t really expect too much, to be honest, especially considering the low price point. However, I was pleasantly surprised.

I tried the Pink Peony and Rose Oil body wash. It has an intoxicating smell with the scent of a flower garden with light, subtle, fruity undertones. This aromatherapy in a bottle has a feminine fragrance that is sure to charm any skin care snob! This light scent lingers on the skin for two to three hours without being obnoxious and also layers well under body sprays and perfumes.

This Pink Peony and Rose Oil body wash has a thick, creamy consistency that rinses off with ease. It’s not thin and watery like many less expensive brands. Yet, it didn’t overly lather, either, which I love because that’s usually a sign of fewer sulfates. As a result, it wasn’t harsh on my sensitive skin.

Don’t get me wrong, this body wash has a decent amount of lather. However, it’s not so overly sudsy that I feel like it’s stripping away the natural moisture content of my skin. To the contrary, it left my skin so petal soft that I almost forgot to apply lotion after getting out of the shower!

I absolutely love this product. So much so that I’ve already purchased the Ocean Therapy with Deep Sea Extracts & Pearl Essence, the Fruit Peel® with Alpha-Hydroxy Fruit Acids, and the Soothing Oatmeal with Shea Butter body wash. I’m also itching to try the Daily Detox with White Clay & Pink Jasmine, but I have been unable to find it. Tone’s spa-inspired body wash line also includes Mango Splash with Cocoa Butter. So, it’s pretty easy to choose whatever scent inspires you. And, at a retail price of less than $5 at my local Walmart, I’ve been practically inspired by every body wash variety from this product line.

But, don’t let your luxurious experience end there. Tone also has a full assortment of bath bars (i.e., original cocoa butter, mango splash, and pink peony & rose oil) and foaming hand wash that is sure to keep you pampered until your next shower.

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My MSM Migraine

FTC Disclaimer

This blog post contains affiliate links (e.g., to Amazon, eBay, etc.), which means that if you click on one of the product links and place an order, I’ll receive a small commission. This helps support my blog and allows me to continue to create content like this.

Thank you for your support!

MSM (aka Methylsulfonylmethane) is a naturally occurring compound found in nature (e.g., fresh fruits and vegetables, and raw fish, meat, and milk). However‚ MSM is a volatile substance that is easily lost when foods are processed/pasteurized, stored, and cooked. As a result, there are some scientists and doctors who believe that our diets supply our bodies with only a marginal amount of MSM on a daily basis. In addition, MSM levels are also thought to decline as we age. Some practitioners even suggest that when the concentration of MSM falls below “minimum levels,” physical and psychological stress can be triggered and result in a reduction (or loss) of normal organ function.

I first encountered this acronym on YouTube and then later on various hair boards. I was intrigued by the numerous claims that it helped to grow hair healthy and long SUPER FAST. Then, I came across several medical articles that touted a litany of other benefits.

Uses

  • To prevent hair loss, poor circulation, high blood pressure, and high cholesterol.
  • To treat chronic pain, joint inflammation, PMS, obesity, parasitic infections, and various medical disorders and diseases.
  • To promote mood elevation and boost the immune system.
  • To minimize scar tissue, stretch marks, and wrinkles.
  • To relieve allergies and control snoring.
  • To accelerate healing of wounds.

Time To Plan

Because MSM maintains healthy connective tissue, it is said to help keep skin‚ hair, and nails healthy by donating sulfur for the production of keratin‚ a fibrous protein. It can be taken orally in pill or tablet form, or applied topically (by creating a lotion or cream with MSM powder). So, after doing some research, I decided to take the plunge. It seemed like the perfect addition to my current vitamin and supplement regimen. I purchased 1500 mg of pure crystalline MSM by Doctor’s BestI figured I would give the supplement 3-4 months to work its magic.

I tried to find a recommended dosage but failed. I found some hair enthusiasts online taking anything from 500 mg daily to 10,000+ mg daily. Most seemed to hover somewhere in the middle. So, I decided to take three 1500 mg pills each day (one before each meal).

Time for Caution

Month one began without a hitch … until I started to experience daily headaches. Month two I started to have problems sleeping. Month 3, I had full-blown insomnia. Unfortunately, it took me a while to realize that the MSM I was taking was causing all of these symptoms. I remember calling my mom and telling her about my inability to fall and stay asleep. She asked me if I had changed my normal routine in any way. Like an idiot, I said, “No!” It wasn’t until I got off the phone with her that I realized everything in my routine was just as it had always been except for the addition of MSM to my vitamins and supplements.

Time To Rethink

I did some additional research and found that some MSM users who experienced side effects had greater success eliminating the evening pill and dividing the same dosage between the breakfast and lunch allotment. So, I switched to taking two 1500 mg pills before breakfast and one 1500 mg pill before lunch (with no pill before dinner). I continued to have insomnia … Then, I thought that maybe 4500 mg of MSM a day was just too much for me, so I reduced my intake to 3,000 mg a day (one pill before breakfast and one pill before lunch) … When my symptoms persisted, I opted to only take one 1500 mg MSM pill a day. Still no luck!

Needless to say, after countless severe headaches and the agony of averaging only 4 hours of sleep a night for 3 months, I stopped taking MSM all-together. Why did it take me so long to give it up? I guess, I really was hoping all the increased hair growth claims were true. Sigh.

The problem is that there isn’t much published scientific research to support the use of MSM or to even provide a Recommended Dietary Allowance (RDA). But, even if the claims of MSM‘s effectiveness need more proof, you might be tempted to take the supplement anyway. You know, just in case it might work for you. 

Safety First

Side Effects & Warnings

MSM MAY BE SAFE for most people when taken orally or topically. However, some studies suggest that consumption should be limited to a maximum of 12 weeks. There is also not enough information available concerning the safety of MSM and its use in nose drops, during pregnancy, or while breastfeeding. Possible side effects include:

  • Bloating
  • Fatigue
  • Nausea
  • Diarrhea
  • Headache
  • Insomnia
  • Itching (or worsening of allergy symptoms)

MSM Warning

Also, keep in mind that the quality of MSM can differ dramatically from brand to brand. Depending on the manufacturer, some inferior MSM supplements can contain trace amounts of heavy metals (i.e., lead) or other contaminants (i.e., pesticides).

Even more importantly, there haven’t been any peer-reviewed studies conclusively linking MSM supplements to increased hair growth. The rationale is that (1) MSM regenerates and maintains healthy cells. (2) Hair, skin, and nails are made of cells. (3) So, MSM grows and maintains healthy hair, skin, and nails. While it is true that keratin (the main component of hair) does, indeed, have sulfur in it, most medical doctors who oppose the addition of MSM as a supplement believe that an ordinary diet is likely more than enough to provide all the sulfur our bodies need for hair growth.

Obviously, there’s a huge demand in the hair industry for a hair loss remedy (especially an over-the-counter remedy). Most people without hair (or who have experienced hair loss) want to grow their hair, and most people with hair want to grow more of it. In fact, according to The Washington Post, more than 3.5 billion dollars a year is spent on the treatment of hair loss. Although the American Hair Loss Association (AHLA)  readily acknowledges the emotional distress attached to hair loss, they warn that 99 percent of hair loss treatments, including MSM, DO NOT work.

MSM Cream

Waste Not, Want Not

So, what to do with all my leftover MSM? I made a MSM cream for my mom who has arthritis in all her joints. She experiences pretty severe pain on a daily basis. However, after about 4-6 weeks of using the cream, she noticed a significant reduction in her pain level. In addition, I used some of the MSM cream on a scar every day for a few weeks, and it healed the area so well that I can hardly tell where the scar is anymore.

Final Thoughts

I think MSM works well topically for skin repair and for the relief of chronic pain. Not so much internally (or for hair growth).

The bottom line? If you want to add it to your arsenal of vitamins and supplements, you probably can. Just be sure to consult with your doctor, check the ingredients on the label, and buy from a reputable company. While there is no scientific proof that MSM consumption is harmful, there is also no scientific proof that it specifically helps with hair growth. So, chances are, if you’re taking MSM and “see lots of hair growth,” you’re likely experiencing a placebo effect. Without more research, there’s just no way to know for sure.

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Ancient Secrets’ Hair Growth Oil + Detangler

FTC Disclaimer

Ancient Secrets provided me with a 4 oz. bottle of their hair growth oil and a 8 oz. bottle of their detangler for free in exchange for an honest and unbiased review. Company logo and images are used with written permission from Ancient Secrets.

This blog post contains affiliate links (e.g., to Amazon, eBay, etc.), which means that if you click on one of the product links and place an order, I’ll receive a small commission. This helps support my blog and allows me to continue to create content like this.
Thank you for your support!

When: February 14, 2014 – March 14, 2014
Coverage: Scalp
Frequency: Daily (every night)
Starting Length (FRONT): 9.75″
Starting Length (CROWN): 10.50″
Starting Length (RIGHT): 9.5″
Starting Length (LEFT): 9.5″
Starting Length (BACK): 9.5″
Adjusted Length: Cut 0.50″ off my whole head on February 23, 2014 due to SSKs.
Ending Length: My hair grew 1-2″ in my crown; 1″ on sides of hair; 0.75″ front/back of my hair.

Ancient Secrets' Hair Growth Oil

Ancient Secrets’ Hair Growth Oil is an all-natural, organic, kid-safe product that can be used on natural, texlaxed, or relaxed hair. Made with ingredients that have been used in Ancient Egypt since 2000 BC, this oil is not only great for stimulating hair growth but can also be used as a hot oil, to moisturize the skin, soothe eczema, reduce dandruff, and add shine to hair. In addition, each bottle is formulated to prevent skin irritation. The growth oil includes aloe vera, tea tree oil, jojoba, ginger, organic coconut, Egyptian basil, Egyptian fennel, olive oil, and other all-natural ingredients.

The oil should be applied daily for expedited hair growth. When using the product, it is recommended to wash your hair once a week. Since I already do this, I followed my normal wash routine. According to the company website, you should start to see results within a week or two but should give the growth oil a full 30 days to fully stimulate hair growth.

Roots Only Applicator Bottle

The oil came in an opaque, black bottle with a pour spout. I removed the spout and exchanged it for my Roots Only comb attachment. It was a perfect fit! I applied the oil to my scalp every night, using the Roots Only applicator tip, and massaged my scalp for 2 minutes. A few times, I applied the oil but forgot to massage my scalp. But, most nights, I remembered to do it. And, out of the 4 weeks I used the oil, I only missed applying the oil twice. I only had two days in the month where I forgot to use the product at all. So, I used the product daily and fairly consistently.

The oil is clear and has a non-distinctive, mild scent. The fragrance isn’t floral or medicinal. For me, it is relatively neutral. The oil is also neither viscous nor thin but definitely leans toward liquidity, which was a feature I admittedly disliked initially.

The first time I used the oil, my scalp was feeling a little agitated. After only one use, my scalp instantly felt soothed. And, when some of the oil got onto my hands, I rubbed it into my skin and was surprised by how well it hydrated it. The first time I used it, I applied the growth oil to my scalp, lightly misted my hair with my DIY multi-use spritz, layered on some of my DIY Eco Styler Custard, and flat-twisted my hair. The next day, after undoing my twists, I noticed how much softer the oil made my hair and how great it made my scalp feel. My scalp wasn’t oily or dry. It was perfectly balanced. I’m not usually one to constantly touch my hair throughout the day, but my hair felt so moisturized and soft that I honestly had a hard time keeping my hands out of my hair … a first for me!

After only a week of use, I had to cut 0.50″ off my hair due to another bout of single strand knots (SSKs). I made the mistake of trying to wear a wash ‘n go for a week. I know, I know. I promised I would say, “No!” to the wash ‘n go, but I have been having a hard time saying goodbye. It has been my preferred style for a while now, so styling my hair in other ways has proven more difficult than I imagined. In addition, I had family in town, and it was the quickest way to style my hair. I think if I co-wash my hair two to three times during the week when I want to wear a wash ‘no go, that might solve my SSK problem. But, I have decided to wait until I retain a little more length before I experiment with various possibilities. I actually mean it this time. Honest! Thankfully, this oil helped my hair to quickly recover …

I received 4 oz. of the hair growth oil. When applied daily, I usually use 5 oz – 6 oz. of oil over the course of a month. So, I was a little skeptical whether the bottle would last until the end of the month. To my surprise, it not only lasted, but I had about 1 oz. of oil left over after using it for four weeks! On top of this, a 4 oz. bottle of the hair growth oil retails for only $5.00 (plus shipping). No, that’s not a typo. The hair oil retails for only five bucks! Pretty impressive, considering how well the oil works and how long it lasts. Moreover, all of their products and product packages are under $25.00! Such a rarity for a natural hair care company, especially one that uses all-natural and organic ingredients.

After using this oil for 4 weeks, my hair grew 1.75″-2.0″ in my crown (where my 3C curls are), 1″ on the left and right side of my hair, and 0.75″ in the back. Considering I retained at least 0.75″ of growth after battling once again with dozens of SSKs, I am ecstatic. However, I would be curious to see how well the hair growth oil works in conjunction with Ancient Secrets’ organic shampoo and detangler, and what long-term benefits this oil has when used over several months.

Although I still wish the oil was slightly thicker (mostly to avoid spillage), all in all, I am quite happy with the results. Here is the length check I made prior to using the Ancient Secrets Hair Growth Oil:

Here are my results (@ 2:52) after trimming 0.50″ off my hair and using the oil daily for a month:

I also used Ancient Secrets’ 8 oz. Detangler. It is a (mineral) water-based, liquid leave-in. It has a very fruity, tropical scent. My only gripe is that it came in the same type of bottle as the hair growth oil (with a pour spout). So, you will need to transfer the product to a spray bottle for greater ease of use. Luckily, I had an empty 8 oz. bottle with an atomizer in my beauty cabinet.

I instantly liked how light this detangler is. It plays nice with other products. I found that it layered well under oils and a whole host of styling agents. Even the next day, my hair didn’t feel weighed down. It remained airy yet still felt moisturized. And, I loved how soft my hair felt.

When used strictly for detangling purposes, it did a good job. While I tend to prefer creamy leave-ins, this is a great detangler, especially for those with relaxed or transitioning hair (or naturals who like light, water-based, liquid leave-ins).

For additional company or product information, or to place an order, go to the company website HERE

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Quick Tip #6: Prevent Frizz Now!

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This blog post contains affiliate links (e.g., to Amazon, eBay, etc.), which means that if you click on one of the product links and place an order, I’ll receive a small commission. This helps support my blog and allows me to continue to create content like this.
Thank you for your support!

Quick Tip

Frizzy hair don’t care! Ok. Sometimes, it does! Well, if you are feeling a little self-conscious about your frizzy hair, here are some quick tips for not just addressing frizz after the fact but preventing it before it has a chance to occur!

  1. Rinse your hair with cool or cold water to help close your hair’s cuticles. Warm water opens the cuticle slightly, so if cool/cold water isn’t used to close it again, you may be left with rough, frizzy hair. Also, avoid hot water all together. It may rinse away dirt, oil, and product build-up more quickly, but it often results in overly-porous hair.
  2. Dry your hair with a cotton tee, microfiber towel/turban, or even a paper towel. The loops in a regular bath towel can create too much friction as it comes into contact with your hair, so avoid using them on wash day as much as possible.
  3. Keep your hair moisturized. Frizzy hair is often caused by a lack of moisture, so don’t skimp during your moisturizing and sealing session. I’d rather have weighed-down hair that is properly moisturized than light and airy hair that is dry and parched!

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Schick Hydro Silk Sensitive Care Razor

FTC Disclaimer
I am a BzzAgent, and I received the Schick Hydro Silk Sensitive Care Razor from BzzAgent.com for free in exchange for an honest and unbiased review.
This blog post contains affiliate links (e.g., to Amazon, eBay, etc.), which means that if you click on one of the product links and place an order, I’ll receive a small commission. This helps support my blog and allows me to continue to create content like this.
Thank you for your support!

Do you wince at the thought of shaving your sensitive legs? Well, you’re not alone! I have VERY sensitive skin, especially on my face and legs. So, any razor that can protect my skin from irritation is an absolute must!

When I took the Schick Hydro Silk Sensitive Care® razor out of the package, I was little skeptical. Ok … a lot skeptical … Hypoallergenic moisturizing serum infused with shea butter? Curve-sensing™ blades? Skin guards?

Razor companies have made countless claims in the past to be perfect for those with sensitive skin. But, most of their assertions have fallen flat. And, I have a lifetime of razor bumps and burns to prove it!

The information on the packaging seemed almost sensational. I scarcely believed this cute razor would live up to ANY of its claims. I’ve tried so many razors .. Single blades … Double blades … Triple blades … Quadruple blades … Blades made for skin care goddesses … Blades made for women with sensitive skin … They all worked ok but still managed to leave my skin agitated. So much so that I had almost given up on shaving my legs completely unless absolutely necessary.

But, as promised, after only a few strokes with the Schick Hydro Silk Sensitive Care® razor, I knew that the information on the packaging wasn’t just hype. It was simple facts.

I paired this razor with Skintimate’s Shave Gel for Sensitive Skin. The razor glided so effortlessly on my skin. I didn’t have to press down hard to get a clean shave, nor did I have to keep passing over every section of my leg half a dozen times to get every single hair. The Sensitive Care® razor simply did most of the work for me, removing each hair follicle while also moisturizing my legs, and protecting my sensitive skin from cuts and nicks.

The razor shaved my legs so effortlessly that I actually stopped several times to stare eye-level at my legs to make sure the razor was actually working! Even in tough spots prone to mishaps, like my knees, the razor followed the curves of my legs with ease. When I finished, my legs were not only shaved but left smooth and completely hydrated. So much so that I almost skipped my normal slather of lotion after I got out of the shower! That’s a first for me. So, needless to say, I have found my new (and only razor) for my sensitive skin. Skin irritation is now a horror of the past.

Seriously, why did it take so long for something so wonderful to be made? I’m in razor love!

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Just Fab = Just Bad!

This is a bit of a long saga. One that transpired over several months (from the end of November 2013 to the end of January 2014). However, I intentionally waited several weeks after all the hubbub to ensure I wasn’t writing an angry review. I always try my best to be as objective as possible. So, fasten your seat belts. It’s going to be a bumpy ride!

I’ve wanted to try Just Fab for a while. I’ve heard really great things about the products they offer. So, last November, for my birthday, I purchased a pair of navy wedge sneakers and a much-needed black handbag. It was a simple and fairly smooth initial transaction. I received a gift card a couple of days before my birthday on the 29th and placed my order on November 27, 2013. My purchase arrived within a week (on December 3, 2013). FedEx delivered my parcel as scheduled,  and I opened the box with much delight.

Just Fab - Initial Order #1
Just Fab - Initial Order #2

However, I was only partially pleased with my order. The handbag was just what I needed. I absolutely adored the royal blue lining, bonus compartments, and roomy interior. And, I loved that this bag had not one but three functional straps: a sturdy snake chain strap, a faux leather adjustable shoulder strap, and a shorter, non-adjustable version. Beautiful enough to choose one strap as a statement piece, yet simple enough to wear all three simultaneously, if I so chose.

Pitti Palace Faux Leather Handbag

Pitti Palace Faux Leather Handbag + Dust Bag

However, the wedge sneakers was a different story! The coloring of the wedge sneakers was inaccurate. They were definitely not navy and more of a smoky gray. They also were much clunkier on than the sleek design on the company website and not nearly as comfortable as touted in the description. So, I decided to return them.

Keena Wedge Sneaker - FRONT

Keena Wedge Sneaker – FRONT

Keena Wedge Sneaker - SIDE

Keena Wedge Sneaker – SIDE

Problem #1: Returns/Exchanges NOT Made Easy

Just Fab advertises a no-fuss return/exchange policy, so I wasn’t too upset. According to their website, “Returns and exchanges are easy! Just print your free return label and return packing slip by visiting the Order History page under My Account (justfab.com/orders). Then follow these steps: (1) print label and return slip, (2) prepare package, including return slip, (3) attach return label, and (4) ship it!” It all seemed simple enough. So, that’s what I did or, rather, attempted to do! I logged into my account and tried to print a “free return label,” but I kept getting an error message that stated my item (the wedge sneakers) were not eligible for a return. I was frustrated and confused, but then I realized I clicked “return” instead of “exchange.” An easy mistake when selecting from a drop-down menu, so I quickly corrected my error. However, I received the same message. Needless to say I was frustrated. I felt confused and cheated … and stuck with a product I did not want … So much for free returns and exchanges!

Problem #2: Unprofessionalism

After sulking for a week, I decided to call JustFab to tell them how upset I was that I was not told up front that the wedge sneakers I ordered did not qualify under their free return or exchange policy. On December 10, 2013, I called their customer service number and spoke to one of their “fashion consultants.” After being on hold for a short while, my call went through. But, I was immediately shocked by how unprofessional my call experience was. I heard someone singing (yes, I said singing) in the background. Rather loudly. So much so that I had to keep asking my fashion consultant to speak up and repeat herself! I felt like a judge for American Idol during a round of auditions (and not in a good way).

Problem #3: Confusing Return/Exchange Policy

After I explained my situation, I was told that my wedge sneakers did in fact qualify for a free return or exchange within 30 days of purchase. I just needed to call and have a prepaid shipping label sent to me. Not exactly instructions per their website. So, I explained to my fashion consultant that Just Fab needed to make the return/exchange process clearer because, based on my experience online, it seemed as if the company was trying to renege on their return/exchange policy. She told me that they had been having issues with several other consumers who left negative feedback/closed their account because they, too, thought they could not return their purchase. Hmm. If that’s true, I think Just Fab’s web developer needs to do a better job with the return/exchange form. A simple fix could prevent future unhappy customers. Sheesh!

Problem #4: Lack of Communication

After my fashion consultant apologized for my unfortunate experience, my frustration subsided, and I opted to exchange my wedge sneakers for these gorgeously gilded Sasson moto boots. The same day (December 10, 2013), I received an email that contained my return label. I immediately mailed my package containing the wedge sneakers back to Just Fab. One day later (on December 11, 2013), I received an email that stated that my exchange was on the way. A week later (on December 18, 2013), I received an email that my return had been received and processed. I was ecstatic about Just Fab’s  swift turn-around, and I eagerly awaited for my exchange.

A week went by … Two weeks … Three weeks …

Next thing I knew, it was a whole month later, and I had yet to receive my exchange. So, on January 11, 2014, I called Just Fab’s customer service line again. I was told that my exchange order for the Sasson moto boots had been canceled. I informed the rep that I had not canceled my exchange, so she pulled up my account and told me that Just Fab had canceled my order likely because the item was no longer available. Shouldn’t I have been informed that my order was canceled? And, how long was Just Fab going to hang onto my money before letting me know? 

I was angry that a company had treated me so unprofessionally and did not even give me the common courtesy of letting me know that my exchange order was no longer in stock or available. I told her to cancel my account and give me a refund! Since I had a credit on my account, she persuaded me to place another exchange order. I ended up settling for these distressed, vintage-style lace-up Briony boots. But, I told her I still wanted to cancel my account. She apologized, said she understood, and offered to upgrade my exchange order to expedited shipping for free to make up for everything I had gone through. To her credit, I received my Briony boots on January 14, 2014.

Briony Shoe Box

Briony Shoe Box

Briony Boot

Briony Boot

Problem #5: Untrustworthy & Rude

Although I settled for boots much different than the ones I originally wanted, and the color of the boots was not exactly as pictured on the site, I was content with my exchange. I loved that the Briony boots had a snap tab so that I could wear them as lace-up boots or folded down. However, four weeks later (on February 10, 2014), I saw a $39.95 charge on my bank account! Since I had canceled my account, I was quite confused! I immediately called Just Fab’s customer service number yet again. The woman I talked to pretty much called me a liar and stated that I had not canceled my account. I was shocked, to say the least, at such brazenly horrible customer service. She finally canceled my account but only after two attempts to try to convince me to keep it open. As if I would want to remain a paying customer after being told I never canceled my account. So much for the customer always being right!

Problem #6: Poor Quality

On top of all this, the faux leather handbag I loved started to come undone around week five or six. First, the snake chain strap broke. The metal clasp was so thin it simply snapped off. Then, a week later, the adjustable shoulder strap broke. I originally thought I just had to reinsert the clasp into the opening, but every time I pushed the clasp into the opening of the strap, it popped back out after 10-15 seconds. Here’s hoping the last handle remains in tact! Otherwise, there’s half my birthday gift down the drain … And, I’ve heard that some consumers have had problems with the Briony boot I received as an exchange as well. Sigh.

Broken Snake Chain Strap

Broken Snake Chain Strap

Broken Shoulder Strap

Broken Shoulder Strap

Call me crazy if you want, but I think there’s something to be said for a company that has confusing, inconsistent, and difficult-to-use policies and unprofessional employees. I think excellent customer service should be every company’s standard when charging for a service or a product. I also believe that brand new products should last for more than six weeks before they start falling apart. Moreover, all customers  should be treated with common courtesy and respect. Period. No exceptions.

Needless to say, I am NOT inclined to make another purchase from this company. For me, Just Fab was Just Bad!

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